How can I check my on-line order status or update my account information?
You may check your order status and update your account information by visiting our Customer Care Page.
Which payment methods are accepted?
We accept all major credit cards including Mastercard, Visa, American Express and Discover. We are unable to accept C.O.D. orders. Internet and phone orders require a credit card.
What is the toll free number for the Billy Graham Bookstore?
You can contact Billy Graham Bookstore Customer Care by calling 1-800-998-3456
Our Customer Care contact center is open Monday through Friday 8:30AM to 9PM Eastern Standard Time.
What is the return policy for the Billy Graham Bookstore?
If you received a defective, damaged, or incorrectly shipped item from us, please call us within 30 days at 1-800-998-3456 or email us (RuthsAtticOnline@billygraham.org) so that we can fix this for you! We will gladly assist you with your return. Any transactions past 30 days of the ship date are subject to further review by our customer service team and may not be eligible for a refund.
When can I expect delivery?
For your convenience, we always try to send your entire order in one shipment. If any item(s) you order are out of stock, we may wait until these items are available to ship your order. It's important to note that your account will not be charged until your order has shipped and we've sent you confirmation. Packages shipped USPS standard from our warehouse typically take 1-2 weeks for delivery within the US. Fast Ship orders take one business day for processing, two business days for delivery. Our store does not offer deliveries on Saturdays or Sundays, so please keep this in mind when placing Fast Ship orders. Orders placed after 10:00am Eastern time will not process for shipping until the following business day, meaning they will deliver 4 days after the order is placed.
What are the Standard Shipping Charges?
Per Continental U.S. Destination:
- 1 item: $2.99
- 2 items: $3.99
- 3 items: $4.99
- 4 items: $5.99
- 5 items: $6.99
- 6 items: $7.99
- 7 items: $8.99
- 8 items: $9.99
- 9 items: $10.99
- 10 items: $11.99
All prices listed on our website are in U.S. Dollars.
If I'm ordering for a non-profit organization, can I place a tax-exempt order?
If you are a registered non-profit, to place your order please call Billy Graham Bookstore Customer Care by calling 1-800-998-3456. Once you provide your State Sales Tax Exemption Certificate with tax-exempt code, we can place your order to honor that tax-exempt status. (This excludes orders from North Carolina non-profits. All NC non-profits must pay sales tax and file for a refund from the state directly.)
Can I order if I live outside the United States?
Unfortunately Billy Graham Bookstore does not ship to foreign addresses, only the United States or one of its territories. We also only accept credit cards with billing addresses in the United States or one of its territories. This includes Puerto Rico, Guam, Virgin Islands and other US territories.
What if I have a problem with my order?
We believe in treating our customers like family. If you've experienced a problem with your order, please contact Billy Graham Bookstore Customer Service at 1-800-998-3456, or send an email to RuthsAtticOnline@billygraham.org.
Our friendly customer service representatives are available to answer any questions about your order Monday-Friday, 8:30AM to 9PM Eastern Standard Time.
How can I find out more about what the Billy Graham Evangelistic Association is doing?
BGEA is reaching more people than ever before through innovative ministries and global outreach projects. We would love for you to find out more at https://billygraham.org/